Hospital & Emergency Room
Through its Compliance Program, CMH/SHCC strives to comply with all legal and regulatory requirements, prevent and detect any unlawful and/or unethical conduct by its employees, contractors and agents, and avoid unlawful or unethical business practices. CMH/SHCC requires contractors and agents to adopt and abide by these policies in connection with the services they provide.
Community Memorial Hospital/Sunnyside Health Care Center Code of Ethics is the basis for the Compliance Program. The Governing Board of Community Memorial Hospital/Sunnyside Health Care Center has adopted this Statement of Organizational Ethics to establish expectations for conduct. It is the intent of the Board of Directors to set forth specific principles that all individuals, acting on behalf of the Hospital, will adhere to while conducting such activities:
The plan of care and provision of patient care will be based upon the physician’s judgment, needs of the patient, policies, protocols and standards, and not based upon the patient’s ability to pay or other issues not related directly to patient care (i.e., culture, race, gender).
We maintain the confidentiality of all patient information consistent with applicable state and federal laws.
We treat all patients with dignity, respect, and courtesy. The organization recognizes patients’ rights as an integral part of patient care. If patients are unable to represent themselves, their designees will be involved as their representatives with respect to care decisions.
We recognize the facility is made up of a diverse workforce and those participating in patient care decisions may experience conflicts related to those decisions. No matter whom the conflict involves, the intent is to have a fair and objective outcome. When parties cannot reach consensus, or mutual satisfaction is not achieved, it is CMH/SHCC policy to involve the Administrative Team to act as intermediary and oversee resolution.
There is the possibility for Conflicts of Interest to exist at all levels of decision-making within the organization. It is our policy to request disclosure of potential conflicts of interest so that important decisions will not be unduly influenced. A disclosure form is to be completed annually by employees who have substantial authority in resource allocation, Department Directors, and Administrative Staff. Resolution will be handled through the chain of command or at the Board of Directors level, if indicated.
Patient and third party payers will be billed only for those services actually provided to the patient. We accept responsibility for reporting illegal or unethical conduct to the proper authorities. The Customer Service and Complaint Resolution Policy will be followed by the Business Office and other involved departments when complaints are received. Patients will be assisted by appropriate staff in understanding what care was delivered and how charges were incurred. Attempts will be made to resolve issues to the satisfaction of patients. If resolution is not accomplished through the patient complaint process, patients will be advised and assisted with the grievance process as outlined in the policy.
CMH/SHCC has established a number of policies and procedures to avoid circumstances that could result in unlawful or unethical conduct, including the submission of false claims. CMH/SHCC business practices and policies strive to result in accurate claims made for medically necessary services provided to our patients.
Any employee or contractor who knows or suspects a violation of the Corporate Compliance Program, federal, state or local law, must report their concerns to CMH/SHCC Compliance Officer, a Department Director, Vice President, or the CEO/Administrator. The Compliance Officer (CO) may be reached in person or by phone at 218-878-7605. The CEO may be reached in person or by phone at 218-879-4641. If the appropriate hospital representative is not available or the employee or contractor chooses, for whatever reason, to not discuss their concerns with them, two anonymous methods for reporting concerns have been established. Written reports may be sent the Compliance Officer at Community Memorial Hospital, 512 Skyline Boulevard, Cloquet, MN 55720. A Compliance Hotline has been established at 218-878-7633. Confidentiality regarding the issues raised through a hotline call will be protected up to the limits of the law and to the extent reasonably possible.The Compliance Officer (CO) is responsible for ensuring that a timely, independent investigation on compliance issues brought to his or her attention is completed.