We've upgraded to Epic. Click here to learn more.

Notice of Privacy Practices

Notice of Privacy Practices: Your information, your rights, our responsibilities.

Effective date: 4/14/2003. Revised 10/2011, 9/2023, and 8/2026. 

This Notice applies to Community Memorial Hospital and CMH clinics, including the Raiter Family Clinic and CMH Specialty Clinic.

Free language assistance and auxiliary aids/services are available upon request. Ask any CMH staff member or contact the Privacy Officer listed at the end of this Notice.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

At a glance

This summary gives you a quick overview. The full Notice below provides more detail about how CMH may use and disclose your health information and how you may exercise your rights.

To help your clinician focus more on you and less on typing, we may use an approved and secure documentation assistant during your visit. This tool helps draft the visit note; your clinician reviews and finalizes the note. Please tell your provider if you prefer that we do not use it.

Your rights

  • Get a copy of your paper or electronic medical record
  • Ask us to correct your medical record
  • Request confidential communications
  • Ask us to limit what we use or share
  • Get a list of certain disclosures
  • Get a paper copy of this Notice
  • Choose someone to act for you
  • File a complaint

Your choices

  • Share information with family, friends, or others involved in your care or payment for your care
  • Share information in a disaster relief situation
  • Include limited information in a facility directory
  • Receive or opt out of fundraising communications
  • Authorize marketing, sale of information, or most sharing of psychotherapy notes

Our uses and disclosures

  • Treat you
  • Run our organization
  • Bill for your services
  • Send appointment reminders and care-related communications
  • Help with public health and safety issues
  • Do research when permitted
  • Comply with the law
  • Respond to workers’ compensation, oversight, law enforcement, and legal requests when permitted or required

About this notice

This Notice applies to health information created or received by Community Memorial Hospital and CMH clinics, including the Raiter Family Clinic and CMH Specialty Clinic. To keep the Notice readable, we use “CMH,” “we,” “us,” and “our” to refer to all covered CMH hospital and clinic locations, services, workforce members, and providers acting within CMH’s care environment.

This Notice also applies to members of the CMH workforce, volunteers, trainees, students, and other persons who help provide care or services at CMH. If CMH participates in an organized health care arrangement or joint notice with other legally separate providers, CMH will share information for treatment, payment, and health care operations as allowed by law and as described in the applicable arrangement.

When Minnesota law or another law gives your health information greater protection than HIPAA, CMH will follow the more protective requirement. This includes obtaining your consent or authorization when required and honoring any limits that apply under federal or state law.

Your rights

When it comes to your health information, you have rights. To exercise these rights, contact the CMH Health Information Management Department or Privacy Officer using the contact information at the end of this Notice.

Get an electronic or paper copy of your medical record

  • You can ask to see or get an electronic or paper copy of your medical record and other health information we maintain about you. Ask us how to do this.
  • We will provide a copy or summary of your health information within the time required by law. We may charge a reasonable, cost-based fee as allowed by law.
  • You may ask us to send a copy of your health information directly to another person or entity you clearly identify in writing.

Ask us to correct your medical record

  • You can ask us to correct health information about you that you think is incorrect or incomplete.
  • We may say “no” to your request, but we will tell you why in writing within the time required by law.

Request confidential communications

  • You can ask us to contact you in a specific way, such as at a certain phone number, or to send mail to a different address.
  • We will agree to reasonable requests. Your request must tell us how or where you want to be contacted. We may ask how payment will be handled if the request affects billing communications.

Ask us to limit what we use or share

  • You can ask us not to use or share certain health information for treatment, payment, or health care operations. We are not required to agree to every request, and we may say “no,” for example, if it could affect your care.
  • If you pay for a service or health care item out of pocket in full, you can ask us not to share information about that item or service with your health insurer for payment or health care operations. We will agree unless a law requires us to share that information.

Get a list of certain disclosures

  • You can ask for a list, called an accounting of disclosures, of certain times we have shared your health information for six years before the date you ask, who we shared it with, and why.
  • The list will not include disclosures for treatment, payment, and health care operations; disclosures you authorized; disclosures made to you; and certain other disclosures allowed by law. We will provide one accounting per year for free and may charge a reasonable, cost-based fee for additional requests within 12 months.

Get a paper copy of this notice

  • You can ask for a paper copy of this Notice at any time, even if you agreed to receive it electronically. We will provide a paper copy promptly.

Choose someone to act for you

  • If someone has authority to act as your personal representative, such as a medical power of attorney, legal guardian, parent, or other legally authorized representative, that person may exercise your rights and make choices about your health information as allowed by law.
  • We will make reasonable efforts to confirm the person has authority before taking action.

File a complaint if you believe your rights were violated

  • You may file a complaint with the CMH Privacy Officer using the contact information at the end of this Notice.
  • You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
  • We will not retaliate against you for filing a complaint.

Your choices

For certain health information, you can tell us your choices about what we share. Tell us what you want us to do, and we will follow your instructions when the law allows or requires us to do so.

You have both the right and choice to tell us to

  • Share information with your family, close friends, or others involved in your care or payment for your care.
  • Share information in a disaster relief situation.
  • Include limited information in a hospital facility directory while you are a patient, such as your name, location in the facility, general condition, and religious affiliation if you provide it. We may share directory information with people who ask for you by name, and we may share your religious affiliation with clergy. You may tell us not to include your information in the directory.

If you are unable to tell us your preference, for example if you are unconscious, we may share information if we believe it is in your best interest. We may also share information when needed to lessen a serious and imminent threat to health or safety.

We will not share your information for the following without your written authorization

  • Marketing purposes, except for limited communications allowed by law, such as face-to-face communications or certain care-related communications.
  • Sale of your protected health information.
  • Most uses and disclosures of psychotherapy notes.
  • Other uses and disclosures not described in this Notice, unless otherwise permitted or required by law.

If you give us written authorization, you may revoke it in writing at any time. We cannot take back any use or disclosure we already made in reliance on your authorization, and we are required to retain records of the care we provided.

Fundraising

  • We may contact you for fundraising efforts to support CMH operations and programs, but you can tell us not to contact you again. Each fundraising communication will explain how to opt out, or you may contact the CMH Privacy Officer.
  • If CMH has substance use disorder patient records about you that are subject to 42 CFR Part 2, CMH will give you clear notice and a choice before using those Part 2 records for fundraising communications.

Our uses and disclosures

We typically use or share your health information in the following ways. We will follow HIPAA, Minnesota law, and any other law that applies. When a law requires your consent, authorization, an attestation, a court order, a subpoena, or another condition before we may disclose information, we will follow that requirement.

Treat you

We can use your health information and share it with doctors, nurses, technicians, students, trainees, and other professionals who are involved in your care. For example, a CMH provider may review your history, lab results, x-rays, medications, prior procedures, or specialty reports to provide or coordinate your care. We may also share information with another provider involved in your care as permitted by law.

Run our organization

We can use and share your health information to run CMH, improve your care, evaluate quality and safety, train staff, manage risk, support accreditation and licensing activities, and contact you when necessary. For example, we may review records to evaluate staff performance, improve services, or support clinical documentation and coding quality.

Bill for your services

We can use and share your health information to bill and receive payment from you, your health plan, or another responsible payer. For example, we may give information about your treatment to your insurance plan so it will pay for your services, obtain prior authorization, review medical necessity, or support a claim review or appeal.

Appointment reminders and care-related communications

We may use your information to contact you about appointments, test results, treatment options, care coordination, prescriptions, refill reminders, health screenings, patient portal information, or other health-related services that may be of interest to you. If a communication requires your authorization because CMH receives financial remuneration for making it, we will obtain your authorization when required.

Business associates

We may share your information with vendors and other business associates who perform services for CMH, such as information technology, billing, legal, audit, accreditation, quality, record copying, transcription, or consulting services. We require business associates to safeguard your information and use or disclose it only as permitted by law and their agreement with CMH.

Health information exchange, patient portal, and record locator services

CMH may participate in health information exchanges, electronic record-sharing tools, patient portals, or record locator services to support care coordination and access to information. Where Minnesota law or another law gives you a consent, opt-out, or exclusion right, CMH will honor that right. Ask CMH how to exercise any available portal, exchange, or record locator choices.

Public health and safety

  • We can share health information for public health activities, such as preventing or controlling disease, reporting births and deaths, reporting suspected abuse or neglect, reporting adverse reactions to medications or problems with products, helping with product recalls, notifying people who may have been exposed to a disease, and preventing or reducing a serious threat to anyone’s health or safety.

Research

We may use or share your information for health research when permitted by law, such as when you give written authorization or when an Institutional Review Board or Privacy Board has approved protections for the research. In some cases, researchers may use limited information to prepare for research or determine whether a study may be appropriate.

Comply with the law

We will share information about you when state or federal law requires it, including with the U.S. Department of Health and Human Services if it asks to see that we are complying with federal privacy law. Minnesota law may require additional consent, documentation, or limits on certain disclosures of health records, and CMH will follow those requirements.

Organ and tissue donation

We may share health information with organ procurement organizations, tissue banks, or eye banks as necessary to facilitate organ, eye, or tissue donation and transplantation.

Medical examiners, coroners, and funeral directors

We may share health information with a coroner, medical examiner, or funeral director when an individual dies, as permitted or required by law. This may be necessary to identify a deceased person, determine cause of death, or allow the funeral director to carry out duties.

Workers’ compensation, health oversight, and government requests

  • We may use or share health information for workers’ compensation claims or similar programs.
  • We may share information with health oversight agencies for activities authorized by law, such as audits, investigations, inspections, licensure, accreditation, and civil rights compliance.
  • We may share information for special government functions, such as military, national security, presidential protective services, and correctional institution purposes, only as permitted or required by law.

Law enforcement and legal actions

We may share health information for law enforcement purposes, in response to a valid court or administrative order, subpoena, warrant, or other legal process, or as otherwise permitted or required by law. Minnesota law may require patient consent, a court order, warrant, or specific authorization in Minnesota law for certain releases. CMH will review these requests before releasing information.

Substance use disorder patient records

To the extent CMH creates, receives, or maintains substance use disorder patient records that are subject to 42 CFR Part 2, CMH will handle those records according to Part 2 and HIPAA. If CMH receives or maintains Part 2 records under a general consent that permits use and disclosure for treatment, payment, or health care operations, CMH may use and disclose those records for those purposes as described in this Notice. If CMH receives or maintains Part 2 records under a specific consent, CMH will use and disclose those records only as permitted by that consent and applicable law.

CMH will not use or disclose Part 2 records, or testimony describing information in those records, in civil, criminal, administrative, or legislative proceedings by a federal, state, or local authority against you unless authorized by your written consent or a court order and subpoena as required by law.

Information with additional protections

Certain information may have additional protections under federal or state law, including but not limited to mental health information, psychotherapy notes, substance use disorder treatment records, HIV/AIDS-related information, genetic information, records related to care a minor may consent to on their own, and other specially protected information. CMH will follow the law that applies to that information.

Our Responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this Notice and give you a copy of it.
  • We will not use or share your information other than as described in this Notice unless you tell us we can in writing, or unless the law permits or requires us to do so. If you tell us we can, you may change your mind at any time by telling us in writing.

Changes to this notice

We may change the terms of this Notice. The changes will apply to all health information we have about you and any information we receive in the future. The new Notice will be available upon request, at registration areas, in designated CMH locations, and on our website: cloquethospital.com

Questions, copies, requests, or complaints

To ask questions, request a paper copy, exercise your rights, or file a complaint with CMH, contact us.

Health Information Management Department Phone: 218-878-7023

Health Information Management Department Fax: 218-879-3237

CMH Mailing Address: 512 Skyline Boulevard, Cloquet, MN 55720

Privacy Officer Phone: 218-878-7667

Website: cloquethospital.com

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by mail at 200 Independence Avenue, S.W., Washington, D.C. 20201, by phone at 1-877-696-6775, or online through the HHS Office for Civil Rights complaint portal. CMH will not retaliate against you for filing a complaint.

Contact Us

CMH is here to support you with resources and services that make your healthcare easier.
Back to Top